To equip learners with the knowledge, skills, and attitudes required to perform professional retail sales operations, from interpreting business processes to completing customer transactions efficiently and accurately.
Module Cover
| Module title | Core focus |
|---|---|
| Interpret sales operations in retail business | Understanding retail concepts, store formats, sales processes, KPIs, customer service standards . |
| Operate machinery and software | Using POS systems, barcode scanners, printers, basic troubleshooting and digital tools . |
| Identify and perform store room activities | Stock receipt, storage, labelling, inventory checks, safety and housekeeping in stockroom . |
| Perform visual merchandising | Display standards, product presentation, signage, planograms, promotional displays . |
| Carry out sales operations | Customer approach, needs identification, product explanation, upselling, handling complaints . |
| Perform payment and transaction activities | Billing, discounts, returns, exchanges, cash/card/digital payments, end-of-day reconciliation . |
Download the Competency Standard From NSDA
